Three Ideas for Service Innovation

Innovating in a service business works best if the innovations are: 1) aligned with your core purpose, 2) meet a future consumer need and 3) can be executed by your organization.

Noodles CEO Kevin Reddy explained this model to me and how it works at his organization. Since dining out is a truly discretionary expense for every one of Noodles’ customers, it must deliver a superior experience every time every customer comes through its doors. Ultimately, we’re all in service businesses so this applies to all of us.

Read more

Comments

Post a Comment

Popular posts from this blog

China Represents the Future of Innovation?

Image
" Chinese engineers are well equipped to produce the kind of innovative work that their more illustrious American rivals are renowned for ", said Ya-Qin Zhang , chairman of Microsoft’s Asia Pacific research and development group. “If you look at the last five years, China has invested in its R&D budget about 2.1% of [gross domestic product]… there’s a lot of activities in innovation,” he said during a panel discussion on whether China could shed its image as a global workshop and become a bastion of innovation. According to this article , in novation is new strategic priority for China!  " Chinese capacity for indigenous innovation is weak, Chinese industrial technology is at a low level, and both Chinese basic and cutting-edge research are relatively unimpressive ," Premier Wen Jiabao said in July 2011.   Who is helping China in growing their innovation prowess? It's none other than the multi-nationals including General Electric, General Motors, Sieme...
Read more

USA's Small Business Social Network oGoing Grows 500% in 2012

Image
oGoing has become USA's leading Small Business Social Network, growing 500% in 2012. oGoing now reaches out to over 100,000 small businesses, owners, entrepreneurs, startups and SMBs. Los Angeles, CA (PRWEB) December 27, 2012  oGoing, USA’s leading small business social network, had an amazing growth in 2012. oGoing membership grew 500% in 2012, and the fastest growing business social network now reaches out to over hundred thousand small businesses, owners, entrepreneurs, startups and SMBs each week. Join oGoing today, and boost the small business: Join Now   "I am excited about the growth of oGoing Small Business Social Network," said Sanjay Dalal, founder & CEO of oGoing. "I re-launched oGoing in 2011 with a goal to create an amazing business social networking platform for small business, startups, entrepreneurs, owners, service providers and SMB. I am happy to share that our membership has grown 500% in 2012, and we are poised to expand faster in 2...
Read more

Happy 239th Independence Day USA

Image
On behalf of the oGoing team, I wish Americans everywhere in USA and the world Happy 239th Independence Day! We have a lot to be thankful for the freedom and liberties that we enjoy in USA. We cannot take our freedoms and independence for granted. There are many terrorist organizations in the world who are bent on destroying the very fabric of humanity and peace. ISIS, Al-Qaeda, Taliban, Boko Haram are some of the worst offenders and perpetrators. They are bent on spreading terrorism and destroying human lives. To them, killing innocent people including women and children is part of their mission. We should take a moment and thank the brave men and women of our police forces, military and defense organizations such as FBI, National Security Agency and CIA who keep these terrorists away from USA soil and keep us safe! They work 24/7/365 to ensure that our freedoms are always secured and protected. Have a safe, fun and relaxing July 4th Holiday. Enjoy the fireworks and Join...
Read more